The Kodak website is as helpful as Microsoft help.which is WORTHLESS. When we try to print from our computers, we get "The printer is not responding." Check your connection and try again. The printer itself says it is connected to WiFi. So I had to hook it up to the USB - WHICH IS NOT WHAT I WANTED - I PAID FOR A WIRELESS PRINTER! (BIG MISTAKE!) Then about three or four days later my daughter and I were tyring to print wirelessly and it wouldn't print. Because it was Christmas time and we had a plethora of boxes and crap all over, my husband destroyed the box after we were satisfied that it worked.
#Kodak esp office 6150 printer problems software#
When I first hooked it up (YES my software is up to date, I just bought the darn thing and updated the software immediately) it worked fine.that day. But it takes a week for it to decide that it prints. The wireless does NOT work - well it does. Some of my Facebook friends said they hated their Kodak printer, but I, the cynical one, actually fell for the clever marketing campaign put out by Kodak and bought it - bought the pitch hook line and sinker, and bought the printer. If after a while the printer is still functioning I will remove this blog and put a more favorable one up in its place. Thank you Mark and John for your commitment to solving my problem. For right now I have been mollified and the printer seems to be working. The wireless function now seems to be working. John was able to walk me through the process to get the computer to recognize the printer as a wireless device again (it involved opening the printer's software and "adding" the printer again even though it was installed.)
#Kodak esp office 6150 printer problems update#
Kodak issued a very recent firmware update (in the past few days - since my initial complaint) and even after installing that, I still had issues. I had issues (my own schedule) getting in touch with them in return but we finally connected today. UPDATE 2/2/11: Before reading the rest of my scathing and unpleasant review of this printer, I will say that I was contacted faithfully by Mark and by another gentleman named John from Kodak. I'm not being mean, I am just trying to help others to not make the same mistake I did. Kodak needs to stay in the camera business, I think. I thank Kodak for relieving some of the money I put out for this piece of junk by sending me more ink and paper.but sorry. I only need occasional use, not heavy duty mega printing, but when I NEED it, I REALLY NEED it. I don't use a printer ALL that much because I have the office printer at work that I use most of the time. It will not work with WIFI nor with the cable. I do not have time to call the help desk all the time to make the thing print. In spite of Mark and John trying valiantly to help me (I can only say GOOD things about Kodak's customer service!!) this printer still does not work. FINAL UPDATE: This printer is going in the trash.
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